The Net Lynk Group

Customer support with a personal touch

At Net Lynk Group, we continue to support your customer, long after the product has been dispatched. Any time of the day or night, whether it's giving pre-sales advice, tracking the status of an order or providing technical assistance over the phone, our dedicated agents are always on hand to help.

We work very hard to keep your customers happy, using one simple philosophy – people respond best to other people. So, even though we handle more than 500 calls a day, you won't find any automated phone systems in our customer centre – just friendly advisors with the expertise to answer any queries.

It's this commitment to improving the customer experience and increasing brand loyalty that today, has made us the preferred choice of many leading ISPs and technology companies.

Our expertise-at-a-glance

• We make sure that your customers receive the same care and attention as if they'd phoned you direct
• We can handle your telemarketing campaigns and help you generate sales
• We will include a personalised welcome letter or email with each product dispatched
• We can handle any parts' enquiries, diagnosing items that may be missing, damaged or faulty over the phone – this service includes free of charge deliveries of parts within the first 14 days of dispatch